1 step forward, 4 steps back (or something like that)

For my job I manage a team of sales/customer service reps.  For the past year and a half I have been managing a specialty team (as in, we do something special in the company).  I have loved my specialty team.  Seriously, the most hard working, dependable, mature, and fun group of people.  All of . . . → Read More: 1 step forward, 4 steps back (or something like that)